Refund and Returns Policy

Refund and Returns Policy for Krishna Mobile And Accessories

Last Updated: November 15, 2025

This policy governs the terms for returns, refunds, and warranties related to mobile repair services and accessories purchased from Krishna Mobile And Accessories in Surat.

1. Repair Service Warranty & Refunds

Our commitment is to provide 5-star quality repairs. All repair services performed by Krishna Mobile And Accessories are covered by a limited warranty against defects in parts and workmanship.

A. Warranty Period

  • Standard Repair Warranty: We offer a [Insert Duration, e.g., 90-Day] limited warranty on the specific part(s) replaced and the labor performed. This warranty starts from the date of device handover.

B. Eligibility for Warranty Claim (Re-Service)

A warranty claim is valid if:

  1. The issue is directly related to the part(s) replaced or the workmanship performed during the original repair.

  2. The device has not suffered new physical damage, water/liquid damage, or been tampered with by another service provider since the repair date.

  3. The original receipt or repair job sheet is presented.

C. Refund Policy for Services

  • Defective Repair: If a warranted repair fails and we are unable to successfully repair the device after a second attempt, we will issue a full refund for the cost of the original repair.

  • Unrepairable Devices: If, during the diagnostic process, we determine your device is unrepairable (e.g., severe motherboard failure) and no work was performed, there will be no charge (except for a small diagnostic fee, if applicable – state your diagnostic fee policy here).

  • Cancellations: If you cancel a repair after the initial quote and before we order parts, no fee applies. If you cancel after parts have been ordered, a restocking fee may apply.

2. Accessory Sales Returns & Exchange

This section applies to new, packaged accessories purchased in-store (e.g., chargers, cases, screen protectors, etc.).

A. Exchange/Return Period

  • Standard Return: You may exchange or return accessories within [Insert Duration, e.g., 7 days] of purchase, provided they meet the conditions below.

B. Conditions for Return

  • The item must be in its original, unused condition and packaging, with all seals intact.

  • The original purchase receipt must be presented.

  • Items damaged due to misuse, including screen protectors applied incorrectly by the customer, are not eligible for return or exchange.

  • Please note: Due to hygiene/digital licensing reasons, items like earphones or software cards may be non-returnable once opened.

C. Refunds for Accessories

Refunds for accessories will be processed via the original method of payment within [Insert Timeframe, e.g., 5-7 business days] once the returned item is inspected and approved.

3. Exclusions (What is Not Covered)

The repair warranty does not cover:

  • Subsequent physical damage (e.g., dropped phone, cracked screen).

  • Liquid damage occurring after the initial repair.

  • Issues unrelated to the original repair (e.g., if we replaced the battery, the warranty does not cover a speaker failure).

  • Software issues or virus infections that develop after the device leaves our store.

  • Devices that have been repaired or tampered with by any other party following our service.

4. How to Initiate a Claim

To initiate a warranty claim or return, please:

  1. Contact us immediately by phone at +91 99134 71787 or email at Mail@bestmobilerepair.com.

  2. Bring the device or accessory along with the original proof of purchase to our Pandesara store location.

We will inspect the item and inform you of the approval or rejection of your claim.